Smooky

RETURN POLICY

 

First of All, we thank you for buying from thesmooky.com.

 

We certainly understand how disappointing it could be if you are not satisfied with our product and completely apologize you for that. However, to ensure best customer experience we have laid down “Easy and No questions asked return policy”

 

1. Understanding type of Returns

We request you to kindly go through the below table to understand the return process better.

 

Type of Issue faced by the customer	Timelines for Initiating a return	Refund Amount
(A) Quality Issue/Size Issue/any other Issue	Within 7 days from the date of delivery of the product	Full Refund amount except COD and shipping charges (if any) paid by the buyer at the time of purchase.
(B) Defective/Damaged/ Partial Product	Within 3 days from the date of delivery of the product	Full Refund amount except COD and shipping charges (if any) paid by the buyer at the time of purchase.

 

 

2. Procedure of Returns

 

• Please write us at smooky.care@gmail.com with information such as
• Name;
• Order id;
• Email and Phone;
• Reason of return;

 

Upon receipt of your mail or above form we shall confirm your return request depending upon eligibility criteria like whether product is returnable or not, timelines etc.

 

3. Returning the product

 

You may return the product in the below manner.

 

1) We shall arrange a reverse pick up through our courier partner depending upon the serviceability of our courier partner in your region for reverse pick-up. 

 

Alternatively  

 

2) If you wish to return the product by yourself or our courier partner is not available, you shall have to ship back the product to us to our address along with the details as mentioned below. 

 

Smooky, 27, Moti Cinema Compound Chandni Chowk, Delhi-110006

• Name and order id
• Mobile;
• Reason of return

 

Please note that you need to ship the product only when you receive a confirmation from our end to ensure a fast refund.  We recommend you to share AWB number of the parcel returned by you for faster processing of refunds.

 

4. Processing of Refund

 

Once we receive the product, we shall thoroughly investigate the product and issue you a refund once we are satisfied with the product. The refund shall be issued as per the table above. Please note that in case of online payments refunds shall be made in original mode 

 

Please note that the product should be in original condition, unused and all the accessories/tags, freebies (if any) should be present to process faster refunds.

 

Please note that if an Incorrect Product(s) is handed by you to Courier Service Partner, we shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.

 

Points to remember for refund process

 

• If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Bank details will be taken during the refund process. Please ensure that the details that you enter are correct. We will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.
• Payment made online will be refunded to the original mode of payment
• We shall reimburse the return shipping charges (in case of self ship) up to 10% of the product price or Rs.100, whichever is lower. The same may be in the form of a discount coupon/promotional code or cash refund. 

 

5. No Returns applicable

 

Personal care appliances/ Health Wellness/ Skincare Products/ Personal care, Personal hygiene products cannot be returned due to hygiene issues

 

Some of these includes

 

• Nails Extension/False Nails
• Eyelash Extension/False Eyelashes
• Make Up & Cosmetics
• Grooming
• Soaps, Shampoos & Body Wash
• Creams & Ointments
• Lotions, Oils & Powders Oral Care
• Inner Wear & Thermals
• Gift Certificate

 

Please note the above products shall be accepted for returns only in case you have received a damaged/partial product (returns shall be accepted as per discretion of the company)